Brightline – Refund Policy
Last Updated: 10 August 2026
Brightline is committed to delivering high-quality professional services. This Refund Policy explains when refunds may be eligible and how approved refunds are processed.
1. General Refund Policy
Due to the nature of digital, creative, design, and technical services, refunds are issued only under specific circumstances outlined in this policy.
2. Eligible Refund Situations
A refund may be considered if:
- No work has started on the project
- Cancellation is requested within 24 hours of payment
- A duplicate payment or genuine billing error has occurred
- A refund is approved through mutual written agreement
3. Non-Refundable Situations
Refunds will generally not be provided when:
- Work has already started
- Research, planning, concepts, or design drafts have been delivered
- Delays are caused by the Client, including delayed approvals, content, or access
- The Client’s expectations differ from the agreed project scope
- Expected business, marketing, or campaign results are not achieved due to external factors
- Third-party services or fees have already been purchased, including domains, hosting, plugins, software, advertising budgets, printing, or production costs
4. Partial Refunds
Partial refunds may be considered only when:
- Only part of the agreed work has been completed
- The project is discontinued through mutual agreement
- The remaining work cannot reasonably be completed
The refund amount, if approved, will depend on completed work, resources used, and third-party expenses already incurred.
5. Project Inactivity Policy
Projects that remain inactive due to Client communication delays or inactivity for more than 30 days may be closed automatically.
Payments already made for completed work, reserved resources, or services already provided will not be refunded.
6. Refund Processing Time
Approved refunds will generally be processed within 7–14 business days, depending on the payment method and financial institution.
7. How to Request a Refund
To request a refund, contact Brightline with the following information:
- Full name
- Project details
- Transaction ID
- Reason for the refund
Our team will review the request and respond within 2–5 working days.
Email: info@brightline.com
8. Policy Updates
Brightline may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
Replace the email address above with Brightline’s actual business email before publishing.